My apologies for the lack of updates.
Procrastination has, in a way got the better of me, and despite the best effort of trying to string blog posts over blog posts in my mind, I have never really attempted to write them down.
Life is, of course, not standstill. I’ve got a job, I’ve graduated and then I’ve changed job again. It seems as if it was a long time ago since my previous job, despite it was just a month ago.
Seriously, I think there are some noteworthy points in the job that I should write down, least I forget about them.
It was, ohhh-so-fun being a
Well, the first four weeks of the job was spent on training, getting a grip on the system and how things work, learning all the products and services of the company and things as such. Training was uneventful, save for an incident where another trainee mass sent a gross, nude corpse email to everyone in the company, which includes 40 A4 pages of email addresses employees all over the world from Australia to Europe. Took 2 years off the trainer’s life trying to do damage control, which sufficiently made the guy an epic.
Real life call answering, however, is a different thing altogether, especially if the customers are cranky Singaporeans that are sooooo kiasu. Believe me, these are the cases that I personally handled during my short stint there.
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Customers called to ask about every single charges on the phone bill, why he was charged, and then scold the telco for charging them so much.
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Customers who complained about obscene calls but stayed on for 30 minutes listening to the call.
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Customers who called up to exclaim that their handphones are acting crazy and expect the telco magically send a new phone over or threaten to sue the telco.
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Customers who begged to unsuspend line, telling a long, sad story about not being able to afford to pay, but used up thousands of dollars worth of phone charges.
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Customers who demand waiver on services they CLAIMED they do not use.
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Customers who called and ask for another telco’s info.
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Customers who called up just so that they get to scold someone, anyone.
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Customers who called in to complain about the long waiting time during the call.
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Customers who called in to complain about other operators being rude to them.
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Customers who called in just to get someone to talk to them.
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Customers who called to threaten to jump ship if the telco don’t give them new phones. NAO!!!!
I was like, duhhh? There was actually more cranky customer stories, but like I said, it felt like it was so long ago that I couldn’t remember any, except one arsehole who called up and complained about me being incompetent. Bah! Who cares???
Next up! My convocation!!! (Hope I am hardworking enough to write a blog post!!! Kekekekek :p)